Privacy Policy
How we collect, manage, protect, and respect your personal information.
Last Updated: 28 June 2026
1. Introduction
Peter's Mates Rates Mowing ("we", "us", or "our") provides lawn mowing and gardening services in Victoria, Australia. While we operate as a small business and are exempt from the Privacy Act 1988 (Cth), we are committed to handling your personal information ethically and transparently.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit quote requests, or engage our services. It also fulfils our obligations under Google's Terms of Service as a user of Google Analytics and Google Ads.
2. Information We Collect
To deliver our services, we collect personal information that you voluntarily provide to us when you request a callback, fill out our quote forms, or contact us directly. This may include:
- Contact Details: Your name, phone number, and email address.
- Service Location: The physical address of the property where gardening or mowing services are to be rendered.
- Inquiry Details: Specific descriptions, dimensions, or photos of your lawns, gardens, gutters, or hedges.
- Billing Information: Billing addresses and transaction details (processed via secure payment channels).
We may also automatically collect standard web browser data using cookies and other tracking technologies, including Google Analytics and Google Ads. This tracking collects details such as your IP address, browser type, device type, pages viewed, time spent on pages, and navigation paths. We use this data to monitor website traffic, analyse user interaction patterns, measure the effectiveness of our advertising campaigns, and improve our online services. For more information on how Google uses this data, see How Google uses data when you use our partners' sites or apps.
3. How We Use Your Information
We use the collected information for purposes directly related to our business operations, including to:
- Prepare, schedule, and deliver our services.
- Communicate with you regarding scheduling, weather delays, service changes, and invoices.
- Manage payments.
- Improve our website, customer support, and service offerings.
- Maintain business records and comply with legal or regulatory obligations in Victoria.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We will only disclose your personal information under specific circumstances:
- Service Providers: To trusted third-party subcontractors or business partners who assist in rendering the requested services.
- Advertising & Analytics Partners: We use Google Analytics and Google Ads to understand website usage and to show our ads across the internet. Google and its partners use cookies and/or device identifiers to serve ads based on someone's past visits to our website (remarketing) and to track which ad clicks result in bookings (conversion tracking). You can opt out of Google's personalised advertising by visiting Google's My Ad Center, or opt out of third-party vendor cookies via the Network Advertising Initiative opt-out page.
- Legal Requirements: Where required by Australian law, such as responding to court orders or cooperating with law enforcement agencies.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of business assets, or acquisition.
5. Data Security
We implement appropriate physical, technical, and administrative security measures to protect your personal information against loss, theft, unauthorised access, alteration, or disclosure. However, please be aware that no transmission over the internet or database storage is 100% secure.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please don't hesitate to get in touch via email: